Q1: Do you provide samples ? is it free or extra ?
A: Yes, we could offer one sample for free charge if we have ready parts in stock, but the customers have to pay the sample cost if it needs make a proof, and we do not pay the courier cost.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 5-10 days if the goods are in stock, or it is 25-40 days if the goods are not in stock, it is according to quantity.
Q3. Do you have any MOQ limit for water bottle order?
A: Low MOQ, 1pc for sample checking is available
Q4. Is it OK to print my logo on water bottle?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q5. How to custom bottle’s packge such as box?
You can provide your file or ideas, we design it accordingly,and the final artwork must submit you to get approval and then produce it.
Q6. What is your terms of packing?
A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
Q7. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q8: What is your terms of payment ?
A: Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shippment.
Mostly we accept by T/T wire transfer , small amount via WESTERN UNION or MONEY GRAM , do not have PAYPAL account yet . We also accept ALIBABA ESCROW AND TRADE ASSURANCE , big order for L/C .
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